Support
TeamsPIM is published and supported by Xertone. Before you contact us, check Troubleshooting and the FAQ; most sign-in, licence and approval problems are covered there.
Contact Xertone
Section titled “Contact Xertone”You can also email contact@xertone.com.
What to include
Section titled “What to include”A few details let us help without a round trip:
- Your tenant ID. It is shown on the TeamsPIM landing page, and users can see it under their name at the top of the TeamsPIM Dashboard.
- When it happened, with the time zone.
- The exact error text or code, for example
AADSTS7000112orINSUFFICIENT_AZURE_RBAC. Copy it rather than retyping it. - A screenshot of the screen or card.
- Where it happened: the Dashboard tab, an approval card in the bot chat, the Customer Admin Portal, or the landing page. Say whether it was Teams desktop, web or mobile.
- Who is affected: one user, some users or everyone.
Do not send passwords, secrets or tokens. We never need them.
Send feedback from the app
Section titled “Send feedback from the app”Users can send feedback without leaving Teams:
- In the TeamsPIM Dashboard, select Feedback.
- Fill in the form: Name, Surname, Email, Phone Number, Title and Message. Choose the Product (Bot App, Tab App, Customer Admin Portal or Other) and add tags if you like.
- Submit. You see “Feedback Submitted” / “Thank you! Your feedback has been received.”
Feedback History in the Dashboard lists everything you have sent, and you can search it.
Feedback is stored by TeamsPIM; see Data handling. For anything urgent, use the support page above rather than feedback.